FAQ

Do my hours roll over?

Your hours will roll over for up to 60 days. If we see you purchasing more hours than you need then we will speak with you about lowering your plan or adding new projects.

What is the refund policy?

If you unhappy  are with the competed tasks we will make any revisions free of charge or credits hours back to your account.

What times will my assistant be available?

This will be determined between you and your Project Manager.

Do you work holidays or weekends?

BizEBee values family and leave it up to our Assistants to decide if they are working on a holiday or weekend.

What is the turn around time?

Our Assistants will respond within 24 business hours to all tasks.

We understand that things pop up and you may need help immediately. For rush jobs, it is up the Assistant to let you know if it is feasible. and you will be charged time and a half  at the Assistant’s discretion.

Do you customize your work?

All of our work is 100% customized and we never duplicate.

Will my information be secure?

All of your information is 100% secure. Everything is held in a secure server with restricted access.

Do you have contracts or is it month to month?

BizEBee offers both. We offer a month-to-month contract at $25 per hour and a six-month contract at a discounted rate of $23 per hour. You can switch to a six-month contract at any time.

What if i decide to cancel?

We understand that things come up. We have various things we can do. If you just need to pause, we can pause your contract and hold your hours for up to 6 months. If you are needing to quit all together, we ask that you give use 2 weeks to tie up all loose ends on your account and then we can refund any used hours up to 1/2 of your month’s allotted hours. All other refunds are at the discretion of management.

Schedule a call today to find out how BizEBee can help your business.

Bizebee is awesome, hiring a virtual assistant is the smartest move I could have made for my company especially since I’m home based. There just isn’t anywhere for a staff! I have them take care of everything from scheduling to lead management and even recruiting! They are by far the best in the biz!

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Tim H. CA